Replace plain text with powerful interactive elements — reply buttons, list menus, product cards, and quick replies — that guide customers and dramatically improve response rates.
Interactive messages replace free-text instructions with tappable buttons and menus. Customers respond faster, make fewer errors, and complete journeys at much higher rates — all within the WhatsApp interface they already know.
Pick the right element for each moment in the conversation.
Up to 3 tappable buttons under a message — perfect for yes/no, menus, and quick choices.
A clean, scrollable menu of up to 10 options grouped into sections — ideal for services or categories.
"Visit Website" or "Call Now" buttons that drive customers straight to action.
Showcase single products or a multi-product catalogue with images, prices, and Add to Cart.
Ask the customer to share their location, or send map coordinates and directions.
Collect satisfaction scores, star ratings, or fast confirmations with a single tap.
| Use Case | Best interactive element | Limit |
|---|---|---|
| Support Menu | Reply buttons replace "type 1 for billing" — modern and error-free. | 3 buttons |
| Service Selection | List menu presents all services in a scrollable, grouped list. | 10 options |
| Product Catalogue | Product messages show items with images, prices & Add to Cart. | Multi-product |
| Quick Actions | CTA buttons drive "Call Now" or "Visit Website" instantly. | 2 CTA |
| Store Locator | Location request → reply with nearest branch & directions. | 1 tap |
| Rating & Feedback | Reply buttons collect star ratings or satisfaction scores. | 3 buttons |
Replace "type 1 for billing" with tap-to-select option menus — modern and error-free.
Display products with images, prices, and Add to Cart buttons inside WhatsApp.
Let customers share location and receive the nearest branch with directions.
"Call Now" and "Visit Website" CTA buttons drive customers to act instantly.
Collect star ratings or satisfaction scores with simple tap-to-rate buttons.
Present service options as a scrollable list menu for fast, accurate booking.
Tapping a button is effortless, so far more customers actually reply and complete the journey.
Pre-set options mean no typos or unexpected free-text the bot can't understand.
Customers reach the right answer in one or two taps instead of typing and waiting.
Buttons and menus show customers exactly what they can do next — no guesswork.
Product cards and CTA buttons turn conversations into orders and bookings.
Combine with the AI Chatbot and Flows so every reply triggers the next step automatically.
Boost engagement and response rates with buttons, menus, and quick replies.
iSMS Rates
Customised SMS Integration
